Seeking opportunities in systems architecture, product development or product release and management in complex enterprise enviroments. Presently willing to accept contract to hire or permanent placement opportunities only.

Managed a group of 5 technicians performing help desk services in a law firm environment. Responsible for ensuring responsive and cost effective desktop support. Monitored department's operations to provide quality service delivery, analyzed incident trends to identify technology problem areas, technology constraints and user training needs. Developed utilities to provide support automation and self service tools. Spearheaded various IT initiatives and projects, vendor selection and management, budgeting, reporting, problem and escalation management, user support, staff training and various other duties.

Served as a liaison between client and IBM's outsourcing division performing software packaging for 300,000+ client PCs. Team Lead and Technical Mentor to 15 software engineers and hands-on software packager. Ensured service quality and timely product delivery while complying with operational standards, client's requirements and contractual obligations. Provided expertise to clients and managed technology standards pertaining to software packaging and desktop solutions within the organization. Lead process design/improvement projects, technology migrations, created various technical and process related documents, job aids, client help guides, etc. Performed managerial tasks including quality/metric reporting and analysis, resource management, escalations, problem resolutions, quality assurance and more. Created software installations, Dev & QA tools, support utilities and other solutions for development and QA automation, reporting, OS and enterprise management.

Served as solution designer, SME and support expert for business specific systems, desktop platforms and applications. Worked with business representatives, developers and end-users to analyze system constraints and recommend solutions while ensuring conformance with corporate direction, legal restrictions, industry trends and customer requirements. Provided technical expertise and in-depth knowledge of business processes to client organizations during technology implementations of various scopes ranging from small initiatives to enterprise-wide projects. Performed product testing and evaluations, created reports and documentation to recommend technology and vendor selections. Prepared technical documents, designs, walk-thrus, test plans and reports for daily operations and training. Created automation tools for systems management using Visual Basic & VBS, JScript, batch files, etc. Windows Installer expert leading the team in software packaging efforts using Installshield technologies. Engaged in complex and high impact software packaging tasks to distribute software to complex user environments (call centers, executive users, etc.).

Lead a team of 6 IT engineers providing Tier 3 support, packaging and imaging solutions for 40,000+ clients. Managed team’s operations to ensure service quality, work prioritization and efficiency. Worked with management, clients and other support groups to implement technology standards and service delivery strategies. Responsible for team's work quality and service delivery in complex enterprise environments. Provided professional mentoring and skill development to team members, performed various team lead functions including quality analysis and reporting, budget planning, performance reviews, etc. Engaged in resolving complex problems, desktop imaging, software packaging and distribution.

SMS infrastructure engineering and operations support for 25,000+ NT call center clients including SMS and SQL installations, support, troubleshooting, software packaging, QA testing and distributions. NT engineering, development of logon scripts, policies, profiles, Tier 3 application, end-user support and LAN/Domain admin duties. Developed numerous automation utilities using VB and VBS including a suite of automation tools (total of 40+ applications) to support high priority EDI, MFL, Billing and call center support processes ensuring data integrity and 365/24/7 system availability.

IT Engineer in software deployment project to 8000+ users across 25 call centers. Responsible for analyzing, troubleshooting and addressing application and deployment issues. Developed scripted methods and tools to facilitate seamless and timely software deployments. LAN Admin duties, OS and software installations and user support.

Deployment of CTI software to 1200+ call center users via SMS and other deployment tools. Created scripted installs using SMS Installer and other NT scripting tools. Conducted NT (4.0/3.51) installs, upgrades and troubleshooting.

Enterprise software deployment and NT 3.51 to 4.0 migration of 1200+ call center users. Primary functions included NT desktop engineering, NT administration and support. Developed various deployment and support tools using Wise, SMS Installer and other tools. Desktop support of NT 3.51/4.0 clients.

LAN support, Novell admin, equipment installations, maintenance, troubleshooting, backups, etc. Windows 95 and 3.11 End-user support and training. Responsible for managing EDI operations ensuring full system availability and data integrity.

Master of Science in Computer Network Systems; Elmhurst College, Elmhurst. IL
Bachelor of Arts; Dominican University, River Forest, IL
NT 4 MCSE # 904311, MCP+I; MSCDT.

Fluent in Polish and German. Substantial knowledge of Portuguese and some Spanish.